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Frequently Asked Questions

What are your credentials and theoretical approach?

Registered Clinical Counsellor DuncanI am a Registered Clinical Counsellor with the BC Association of Clinical Counsellors. I hold a Master’s Degree in Family Systems Counselling/Applied Behavioral Science from the Leadership Institute of Seattle/Bastyr University (1996). I am on Faculty at the Neufeld Institute and a Parent Consultant, fortunate to have enjoyed a 2 year Internship with Dr. Gordon Neufeld.

I am inspired by the Neufeld Approach and use this developmental perspective in my parent and professional consulting.

How long is a parent consultation or counselling session?

I offer a complimentary 15 minute initial phone conversation. This gives you an opportunity to get a feel for my style and see if we are a good fit. Sessions are 50 minutes.

Who comes to the parent consultation sessions?

Consultations are provided for the parents (and, if requested, other care providers involved with the child). It is advisable NOT to tell the child that you are seeking assistance in trying to understand them.

Do you counsel children or teenagers?


I do work with adolescents (children over 12 years), but typically I work with parents to guide them and help make sense of the challenges they face with their children. I do not need to see the child in order to be able to assess the problems and provide support for intervention.


Counselling services may be covered in full or in part by your health insurance or employee benefit plan. Please check with your insurance provider or employer in advance to ask whether Registered Clinical Counsellors (RCCs) are covered. I will provide you with a receipt for the fees paid. You are responsible for filing a claim with your insurance provider.

My session fee is $135/50-minute session. Fees are payable by cash, e-transfer or cheque at the start of each session.

Kindly give 48 hours advance notice if you need to cancel or reschedule appointments. Session fees will be charged for missed appointments and late cancellations.

How do I schedule an appointment?

You can book online through my secure private practice portal: https://heather-ferguson.clientsecure.me/

If you are in an emergency, please call the Vancouver Island Crisis Line at 1-888-494-3888.

What Clients are Saying

"Wise, compassionate, skilled... Heather's skilled guidance offered us new insights and practical tools to better support our growing boys."


Locations and Contact

All classes and counselling services for individuals, couples and families are based out of the beautiful Matraea Centre in Duncan, BC. Professional consulting services available to teachers and helping professionals on Vancouver Island and the Lower Mainland.

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“The secret of parenting is not in what a parent does, but in who a parent is to their child.” – Gordon Neufeld